Our AML and Verification Approach

This page explains, in plain terms, how we meet our anti-money-laundering obligations under our Curaçao licence (Antillephone N.V., number 8048/JAZ2020-13) and what that means for you as a player at Joo Casino.

Our AML Commitment at Joo Casino

What our programme covers

Money laundering and terrorist financing are criminal offences in every jurisdiction we operate from, and our licence from Antillephone N.V. in Curaçao requires us to run a full compliance programme. We have appointed a dedicated Money Laundering Reporting Officer (MLRO) and a compliance team whose job is to keep our platform, our players and our payment partners safe from illicit funds.

Every dollar that moves through joocasino-aud.com must come from a legitimate source and return to a legitimate owner. We apply risk-based controls at registration, at deposit and at withdrawal, and we review these controls each year against current guidance from our regulator and the Financial Action Task Force (FATF) standards.

• Customer due diligence and identity verification (KYC) before any withdrawal is released
• Ongoing monitoring of deposits, withdrawals and betting patterns for suspicious activity
• Reporting of suspicious transactions to the relevant authorities through our MLRO
• Staff training so every team member can spot and escalate red flags
• Record keeping that satisfies our licence conditions

When We Verify Your Identity

Documents we ask for

If your documents show different names, for example after marriage, we may ask for a short supporting document to link them. This keeps your account consistent and your withdrawals quick.

• Government-issued photo ID: passport, driver licence or national identity card
• Proof of address: a utility bill, bank statement or official letter dated within the last three months
• Payment method verification: a card statement showing the card you deposited with, or a screenshot of your e-wallet or crypto wallet showing your name and wallet address
• Source of funds evidence, only in the cases described below

How Verification Works Step by Step

Photos taken on a phone are fine. We do ask that you avoid filters, cropping or redaction of any part of the document, because incomplete files are the most common reason for a rejected submission.

• Log in and open the Verification section of your account profile
• Upload your photo ID, making sure all four corners are visible and the text is readable
• Upload proof of address dated within the last three months
• If you used a card or e-wallet, upload the matching statement or wallet screenshot
• Our compliance team reviews your file; standard checks are completed within 24 to 72 hours
• You receive an email the moment your account is fully verified

When We Ask About Source of Funds

Examples of what we may accept

We only ask for what the situation requires, and we only review the minimum information needed to close the question.

• Recent payslips or an employment contract
• Tax returns or a notice of assessment
• Bank statements showing regular income
• A letter from a solicitor or accountant confirming an inheritance, property sale or other legitimate windfall

How We Monitor Your Transactions

Key withdrawal rules

Every deposit and withdrawal on our platform passes through automated checks that compare amounts, frequency, payment instruments and device signals against your verified profile. Our compliance team reviews anything the system flags, and we may contact you for clarification before we act.

If you deposit with a card and immediately withdraw to a crypto wallet you have never used, we will pause the withdrawal and ask questions first. The same-method rule is one of our strongest defences against third-party funding and account misuse.

What Happens If Verification Fails

If you do not respond, if the documents turn out to be falsified, or if our review finds that the account belongs to someone other than the registered player, we are obliged to take firmer action: we suspend the account, freeze pending withdrawals and, where the law requires, report the matter to the authorities. Balances from verified legitimate play are always returned to the rightful owner, but we cannot pay funds to a person we cannot identify. In cases of fraud, we also report to our regulator.

Situations and outcomes

• Expired document: we request a current one, account stays active
• No response after 14 days: withdrawals remain blocked until verification is completed
• Suspected third-party play or false ID: account suspended and case escalated to our MLRO
• Confirmed fraud: permanent closure, regulator notification and potential law enforcement referral

How Long We Keep Your Documents

Our Curaçao licence requires us to retain verification records for a set period after your relationship with us ends, and we hold all KYC documents and transaction logs for at least five years, in line with FATF standards. During that time the records sit in encrypted storage with access limited to compliance staff who need them for audits, regulator requests or dispute resolution.

You can ask us at any point what data we hold about you, why we hold it and who has accessed it. Once the retention period expires and no legal obligation requires longer storage, we delete the underlying documents and keep only the minimum audit record that we are permitted to hold.

Frequently asked questions

Do I need to verify my account before I can deposit?

No. You can register, deposit and play with basic checks only. Full document verification happens before your first withdrawal or earlier if certain thresholds are reached.

How long does verification take?

Standard checks are completed within 24 to 72 hours once we have received readable, complete documents.

Can I withdraw to a different method than I deposited with?

As a rule we return withdrawals via the same method you used to deposit. Where that is not technically possible, we will discuss an alternative with you after verification.

Why are you asking for my source of funds?

Our licence obliges us to confirm that larger or unusual levels of play are funded legitimately. It is a standard check for licensed casinos, not a suspicion about you personally.

Is my ID safe with you?

Yes. Documents go through an encrypted channel into secure storage that only our compliance team can access, and we never sell or share them except where the law requires.